1. Acceptance
Welcome to AGTI Analytics.
These Terms of Use ("Terms") govern access to and use of the AGTI Analytics platform ("Platform"), provided by AGTI ("Service Provider"), intended for browsing behavior analysis, intelligent product recommendations, and other e-commerce-related features.
By creating an account, subscribing to a plan, installing a module, or using the API, SDK, or any Platform feature, the Customer declares that they have read, understood, and fully agree to these Terms.
If you do not agree, do not use the Platform.
2. Definitions
For the purposes of these Terms, the following definitions apply:
- AGTI Analytics — SaaS platform intended to generate intelligent recommendations for online stores.
- Customer — Individual entrepreneur or legal entity contracting the Platform.
- Store — E-commerce website integrated with AGTI Analytics.
- Visitor — Person browsing the Customer's Store.
- Tenant — Exclusive logical environment created for each Customer.
- API — Set of interfaces made available for integration.
- SDK — JavaScript library made available for Platform integration.
3. Purpose
The Platform provides behavioral analysis and intelligent product recommendation services, including, among other features:
- collection of browsing events;
- recommendation processing;
- query APIs;
- integrations with e-commerce platforms;
- administrative dashboards;
- usage metrics;
- features contracted under the applicable plan.
4. Eligibility
The Platform is intended exclusively for professional use.
By contracting the services, the Customer declares that they have authority to represent the contracting company.
Use of the Platform for unlawful purposes is expressly prohibited.
5. Registration
The Customer agrees to provide true, complete, and up-to-date information.
It is the Customer's sole responsibility to keep their data up to date, protect their credentials, and prevent unauthorized access to their account.
All activity performed through the account will be deemed the Customer's responsibility, unless improper access resulting from a failure of the Platform itself is proven.
6. License to use
AGTI grants the Customer a limited, non-exclusive, non-transferable, and revocable license for the term of the contract, intended exclusively for normal use of the Platform.
It is not permitted to copy the Platform in its entirety, perform reverse engineering, modify protected components, distribute the Platform without authorization, or commercialize access to third parties.
7. Integration
The Customer may integrate the Platform through official modules, JavaScript SDK, public APIs, authenticated APIs, and officially documented integrations.
Integrations developed by the Customer or by third parties are their sole responsibility.
8. Availability
AGTI will seek to maintain high availability of the services.
However, the Customer acknowledges that interruptions may occur due to scheduled maintenance, updates, infrastructure failures, issues with third-party providers, cyberattacks, or force majeure events.
There is no guarantee of uninterrupted availability.
9. Updates
The Platform may be modified on an ongoing basis.
AGTI may add features, remove obsolete features, change APIs, update SDKs, fix bugs, and modify interfaces. Whenever possible, incompatible changes will be communicated in advance.
10. Customer obligations
The Customer agrees to use the Platform in accordance with its purpose, comply with applicable law, keep their integrations up to date, protect their credentials, correctly configure their store, and provide truthful information.
It is also the Customer's responsibility to fulfill their own legal obligations toward their consumers, including those related to the Brazilian General Data Protection Law (LGPD).
11. Intellectual property
All rights relating to the Platform belong exclusively to AGTI, including software, algorithms, architecture, undisclosed source code, APIs, SDKs, documentation, visual identity, databases, trademarks, and recommendation models.
Contracting the Platform does not transfer any intellectual property rights to the Customer.
12. Data processing
To provide the contracted services, AGTI processes only the data strictly necessary for the operation of the Platform.
Data provided by the Customer is used exclusively for account creation and administration, authentication and security, integration configuration, Platform operation, technical support, compliance with legal and regulatory obligations, and execution of the contract entered into between the parties.
AGTI adopts the principle of data minimization, seeking to collect only the information indispensable to the provision of services. Personal data processing is carried out in compliance with Law No. 13,709/2018 (LGPD). Detailed information is set out in the Platform's Privacy Policy, which forms part of these Terms.
13. Data collected by the Platform
AGTI Analytics was designed to operate with the smallest possible amount of personal data. To generate intelligent recommendations, the Platform does not need to store the personal data of end consumers of online stores.
As a general rule, AGTI Analytics does not collect or store, in its own database, information such as name, CPF or other identification documents, address, email, phone number, payment data, full order content, or any other information that directly identifies the store's consumer.
For the service to function, the Platform processes only the technical and behavioral information necessary to generate recommendations, including randomly generated technical identifiers, products viewed and purchased, date and time of events, and technical information necessary for communication between the store and the Platform.
The identifiers used serve an exclusively technical purpose and are not created to identify natural persons. AGTI Analytics also does not store visitors' IP addresses as part of its normal operation.
AGTI does not sell personal data, does not share store consumer information for advertising purposes, and does not use one Customer's data to benefit another Customer, preserving isolation between environments and the confidentiality of processed information.
14. Platform improvements
AGTI may use aggregated metrics and statistical information produced by the operation of the Platform to improve the software, evolve algorithms, monitor performance, plan capacity, and conduct statistical studies.
Under no circumstances will confidential information or data that allow a Customer to be individually identified be disclosed without their authorization or another applicable legal basis.
15. Limitation of liability
The Customer acknowledges that product recommendations are probabilistic in nature, there is no guarantee of increased sales, results depend on the quality of submitted data, and incorrect integrations may compromise results.
AGTI will not be liable for lost sales, lost profits, business decisions made by the Customer, unavailability of third-party platforms, failures in the Customer's infrastructure, or errors resulting from unofficial integrations.
16. Third-party services
The Platform may integrate with third-party services, including e-commerce platforms, hosting services, infrastructure providers, attack protection, and payment methods. The availability of these services depends exclusively on their respective providers.
17. Suspension
AGTI may temporarily suspend access to the Platform in cases of abusive use, attempted intrusion, violation of these Terms, non-payment, or legal requirement.
18. Termination
The Customer may request closure of their account at any time.
After termination, access will be revoked, data will be retained only for the period necessary to fulfill legal and contractual obligations, and will subsequently be deleted or anonymized, in accordance with the Privacy Policy.
19. Changes to these Terms
AGTI may amend these Terms to reflect Platform evolution, legislative changes, new features, or regulatory changes. The current version will always be available on the official website.
20. Governing law
These Terms are governed by the laws of the Federative Republic of Brazil. The parties elect the courts of the jurisdiction of AGTI's registered office to resolve any disputes, subject to cases of mandatory legal jurisdiction.
21. Contact
Questions relating to these Terms may be submitted through the official support channels made available by AGTI.