1. Purpose
This Policy sets out the commercial terms applicable to contracting AGTI Analytics services, including plans, billing, renewal, cancellation, subscription changes, and other rules related to commercial use of the Platform.
This Policy supplements the Terms of Use and, in case of conflict, the specific provisions of this Policy regarding commercial terms will prevail.
2. Plans
AGTI Analytics may offer different commercial plans, free or paid. Each plan may establish its own limits, including but not limited to:
- number of stores;
- number of users;
- number of API calls;
- available resources;
- supported integrations;
- processing capacity;
- additional features;
- support channels.
The characteristics of each plan will be published on AGTI's official website and may be updated periodically.
3. Trial period
When available, the trial period ("Trial") will allow the Customer to use part or all of the Platform features for a specified period.
Unless otherwise stated: the trial period does not create vested rights; features available during the Trial may differ from paid plans; AGTI may end or modify Trial programs at any time.
If a payment method is required to activate the Trial, this condition will be disclosed to the Customer in advance.
4. Subscription
Paid services are contracted on a recurring subscription basis, which may be monthly, annual, or other modalities that may be made available. The subscription will remain active until canceled or terminated under this Policy.
5. Billing
Subscription amounts will be those informed at the time of contracting. Billing may be processed through companies specialized in payment processing.
AGTI does not store complete credit card details used to pay for subscriptions. Amounts may include taxes when required by applicable law.
6. Renewal
Unless expressly stated otherwise, subscriptions will renew automatically at the end of each contracted period. By maintaining an active subscription, the Customer authorizes recurring billing corresponding to the contracted plan.
The Customer may cancel automatic renewal at any time, subject to the rules of this Policy.
7. Plan change
The Customer may request a plan change whenever this feature is available. Changes may take effect immediately or in the next billing cycle, as informed during the change process. AGTI may charge on a pro-rata basis where applicable.
8. Price adjustments
Prices may be changed periodically. Whenever possible, changes applicable to recurring subscriptions will be communicated with reasonable advance notice. The Customer may choose to cancel the subscription before renewal if they do not agree with the new amounts.
9. Payment failure
If a charge is not successfully completed, AGTI may:
- make new billing attempts;
- request payment method update;
- temporarily limit Platform features;
- suspend access to services;
- cancel the subscription after a reasonable period of non-payment.
10. Suspension for non-payment
While non-payment persists, the Customer may have partial or full access to the Platform suspended. Suspension does not extinguish financial obligations already incurred.
11. Cancellation
The Customer may request cancellation of the subscription at any time through the channels made available by the Platform.
Cancellation will prevent new automatic renewals, with access remaining available until the end of the period already paid, unless otherwise stated at the time of contracting.
12. Refunds
Unless required by applicable law or expressly provided in a specific commercial offer, amounts paid for subscriptions are non-refundable. Refund requests, if any, will be reviewed individually by AGTI.
In case of billing due to proven operational error, AGTI will arrange correction or restitution of improperly paid amounts.
13. Plan changes or discontinuation
AGTI may create, change, replace, or discontinue commercial plans. Whenever possible, Customers with active subscriptions will be notified in advance when changes directly affect their plan.
When a plan is no longer offered, AGTI may provide an equivalent or successor plan.
14. Promotions
Promotional campaigns may have specific rules, including:
- validity period;
- eligibility;
- limited quantity;
- temporary discounts;
- conditions for maintaining the benefit.
Promotions do not create vested rights after their end, unless expressly stated.
15. Taxes
The Customer is responsible for taxes assigned to them under applicable law. AGTI will comply with tax obligations applicable to the provision of services.
16. Currency
Prices will be presented in the currency informed at the time of contracting. If the Platform operates in different countries, there may be distinct prices, currencies, and commercial terms for each region.
17. Changes to this Policy
AGTI may update this Policy to reflect changes in its commercial models, payment methods, legislation, or Platform evolution. The current version will remain available through AGTI's official channels.
18. Contact
Questions relating to subscriptions, billing, or commercial terms may be submitted through AGTI's official support channels.